Frequently Asked Questions (FAQs)

What is ElectionSuite?

ElectionSuite is a Software-as-a-Service (SaaS) application that enables voting districts to conduct their elections via smartphone. It is a fast, secure, user-friendly way to bring voting into the 21st century and protect voting citizens during the COVID-19 crisis. When your voting district adds ElectionSuite, you’ll see higher voter turnout, lower election costs, and faster vote tallying.

Why ElectionSuite?

ElectionSuite was created by Ping! Development, a custom software development company with years of experience in highly regulated industries like healthcare, finance, banking, and real estate. Frustrated with breakdowns in our current voting process, Ping! Development created an application that passes all the tests of federal voting. It’s secure. Every vote is counted. It’s self-auditing. And there’s a virtual paper trail to ensure votes are accurate and to eliminate fraud.

Learn more About ElectionSuite

Is it hard to set up?

It’s fast and easy to set up ElectionSuite for your state or county. It follows a logical flow, just like your current paper ballots.

  1. Add jurisdictions: This is hierarchical, top-down from State to the county. 
  2. Add elected offices and assign those to jurisdictions.
  3. Add the candidates to each elected office.
  4. Add ballot initiatives and assign those to jurisdictions.
  5. Add voters, by jurisdiction

All of this can be handled automatically, depending on your election management and other systems. For example, as new voters register in your county/state, they can be automatically added and verified within ElectionSuite. However, your state organizes voting districts -- State to City to Precinct -- ElectionSuite is ready for you.

Which smartphones will it run on?

Modern smartphones from Google, Samsung, Apple, and others have built-in security features that help protect the integrity of this system. So, all smartphones released in the past 3-4 years will be able to handle secure, mobile voting with ElectionSuite. 

What about Security? Is ElectionSuite hack-proof?

Security is the cornerstone of the ElectionSuite solution. How do we protect the integrity of your election?

  1. We block all non-US IP addresses
  2. We implement secure DNS to block outside attacks
  3. More, including load balancing, an aggressive server patching schedule, etc. 
  4. Automatically create a complete audit trail for ballots
  5. Use Cloudflare to mask the real server information, including server location
  6. Implement redundant audit information storage in geographically diverse areas

We are dedicated to taking extremely aggressive measures to prevent any kind of breach. We continue to work with independent security auditors, which will allow for our promise of a “hack-proof” voting solution.

Please support encryption through the Electronic Frontier Foundation (EFF) and make sure your elected officials in Congress know you're against anything that will weaken encryption and the security of our critical infrastructure.

How do we know ElectionSuite is trustworthy?

We built ElectionSuite with security as one of our three key pillars. ElectionSuite employs multiple levels of verification to determine the validity of votes. Once a voter submits their ballot, ElectionSuite confirms their votes and archives them on multiple, geographically-diverse servers. ElectionSuite generates an audit trail for each ballot, and voters receive an automatic digital receipt with their selections. An anonymized copy is sent to the election manager(s) to accommodate post-election audits of the receipt, the blockchain, and the anonymized email.

How does voter verification work?

The voter information used for verification is received securely from election officials by ElectionSuite based on their unique requirements. That may be through manual data entry or by automated data exchange. Once received, an authorized election official opens the election, and notifications are sent to voters through their preferred mode of contact (email or SMS/text message).

Once received, the voter accesses the verification link and provides their name, date of birth, the last 4 numbers of their voter ID number (provided by election officials), and their zip code. Upon locating a match, voters are directed to their ballot. 

Why do I need to verify my information?

Verification verifies that the voter is who they say they are and that they are eligible to vote in the election.

Can I register to vote with ElectionSuite?

No. ElectionSuite provides a platform enabling voters to cast their ballots but voters must register to vote with their state/jurisdiction.

How do I vote?

If your voting district uses ElectionSuite, voting takes place when you receive your notification. Typically this occurs when early voting is scheduled. Once ElectionSuite verifies you, you select your choices (either a candidate for elected offices or vote in support of or against a ballot initiative/proposition) one at a time. Once finished, voters submit their ballot, at which time the ballot is anonymized, archived, and the audit trail is generated.

Is there a paper trail?

Absolutely. Voter choices are emailed to the voter, an anonymized version of the ballot is sent to election officials, and encrypted validation strings (called hashes) are generated for the purpose of validation. If you attempt to vote again, ElectionSuite will politely inform you that your ballot has already been cast.

How do I know my vote counted?

Once a ballot has been submitted, verification is performed by all verification servers. Once verified, an email confirmation of the ballot choices is sent to the voter. If you try to vote again, Election Suite will reject any verification requests and indicate your ballot has already been cast.

Why is ElectionSuite’s source code not available for public review?

ElectionSuite is a for-profit organization contracted to provide election logistics and was built using proprietary technology. While our source code may not be shared, ElectionSuite submits to any request for independent security review.